Disability services publication statement 25 March 2025

Date of publication:
  • Reports published 25 March 2025

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Today, the Health Information and Quality Authority (HIQA) has published 19 inspection reports on designated centres for people with disabilities. HIQA inspects against the Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013 and the National Standards for Residential Services for Children and Adults with Disabilities, which apply to residential services for people with disabilities in Ireland. 
Of these 19 inspections, inspectors found a generally good level of compliance with the regulations and standards in nine centres operated by a number of providers including: Brothers of Charity Services Ireland CLG; Dara Residential Services; Dundas Unlimited Company; Horizons; and Muiríosa Foundation.

Examples of good practice observed by inspectors included:

  • Residents’ rights were promoted and a range of easy-to-read documents were available to residents at a centre in Galway operated by Brothers of Charity Services Ireland CLG. Staff were observed to have established residents' preferences through a personal planning process, weekly house meetings and ongoing communication with residents and their representatives.
  • At a centre in Kildare operated by Dara Residential Services, residents spoke about the many activities that they were involved with within the local community. These activities included work experience in a local business, enjoying meals out, and going to shows, yoga, cinema and bowling. One resident spoke about their involvement with a national advocacy group, an advocacy group within the service and with an inclusive subcommittee to the provider's board.
  • At a centre in Laois operated by Muiríosa Foundation, while the residents had considerable care and support needs, they all enjoyed attending activities both within and outside of the centre. Residents often went out for coffee, enjoyed going to matinee shows, did their grocery shopping with staff, some liked to knit, and one resident in particular was looking forward to resuming social farming which was due to start up again soon.
     

Non-compliance that impacted on the delivery of care and support to residents was identified in 10 other centres. 

Poor governance impacted residents at a centre operated by Horizons. Poor management of safeguarding incidents adversely affected residents’ wellbeing while improvements were required in areas including residents’ activities and staff training.

Poor governance was identified at three centres operated by Ability West. Safeguarding incidents impacted residents at one centre while improvements were required in staffing and management in the remaining two centres.

At a centre operated by Cheeverstown House CLG, poor governance increased the risks to residents. Improvements were also required around residents’ safeguarding incidents and to the premises.   

Poor governance was identified at a centre operated by Saint Patrick's Centre (Kilkenny)/trading as Aurora-Enriching Lives, Enriching Communities. The management of residents’ safeguarding plans required improvement. 

At a centre operated by Embrace Community Services Ltd, improvement was required in the management of safeguarding incidents. Improvements were required in managing residents’ finances and staff training at a centre operated by St John of God Community Services CLG. 

At a centre operated by the Brothers of Charity Services Ireland CLG, improvements were required in staff training and supports for residents. Finally, improvements in the premises and registration conditions were required at a centre operated by Barróg Healthcare Limited.