Ongoing unwanted and intentional behaviour that annoys or upsets someone.

Where a person deliberately hurts or puts a person at risk of being hurt.

Care and support that is respectful of and responsive to individual preferences, needs and values, ensuring that patient values guide all clinical decisions.

A dynamic set of ideas useful for making positive change in the lives of people disadvantaged because of their status in society.

A service that is registered to provide residential care and support in Ireland in accordance with the Health Act 2007.

The land and buildings owned by an organisation that provides care and support.

The act of looking carefully, or an official visit to a building or organisation to check that everything is correct and legal.

To check that the activities of a business or organisation are legal and follow official rules or laws.

A term used in describing a patient's medical status. It indicates that the patient's disease process has not changed precipitously or significantly.

Is the intentional use of medication to control or modify a person’s behaviour or to ensure they are compliant or not capable of resistance, when no medically identified condition is being treated; where the treatment is not necessary for the condition; or the intended effect of the drug is to sedate the person for convenience or for disciplinary purposes.

Information provided by a person which describes circumstances where a person may be at risk.

Services provided with no overnight provision. Encompass a range of public, private, and voluntary provision, covering a wide spectrum of service user groups (older people, people with mental health issues, people with learning disabilities, people with physical disabilities, people who are terminally ill, pre-school children).