Verbal, physical, sexual and material interactions between residents which are negative, aggressive, intrusive or unwelcome and potentially cause physical or psychological distress or harm to the recipient.

The policy for managing allegations of abuse against staff members.

Someone that has been hurt or killed or has suffered, either because of the actions of someone or something else, or because of illness or chance.

Something bad that happens that is not expected or intended and that often injures someone or damages something.

A death that was unanticipated or occurred earlier than expected.

An incident where a resident has been found missing from a centre without the residential care facility staff’s knowledge of his or her whereabouts.

Where a person acts, intentionally or unintentionally, in a manner that causes discomfort or distress to themselves or others around them.

An individualised, value-based care and support plan that involves analysis in order to understand why behaviours that challenge are occurring by identifying potential triggers and focussing on altering these triggers to reduce the likelihood of such behaviours being repeated.

Something that causes someone to feel upset and frightened because they are made to remember something bad that has happened in the past or something they have a dislike to.

A process carried out by suitably qualified professionals to identify the needs (e.g. healthcare, financial, social) of an individual who may require health or social care services.

When a person is deemed fit to leave a hospital or service but cannot do so due to other unrelated factors.

To deem a person fit to leave or be transferred from a hospital or service.