Policies and procedures

Policies and procedures

We aim to meet best practice in corporate governance standards, policies and procedures.

We comply with best practice procedure in public procurement. Information can be found at www.etenders.gov.ie.

Accessibility

We are committed to providing information and services that are fully accessible to all. Meiread Ashe is our Access Officer. She is responsible for providing, arranging and coordinating assistance and guidance to persons with disabilities wishing to access our services.

Our offices are fully accessible and we are committed to maintaining and monitoring the accessibility of this website.

This website is audited at regular intervals. Please let us know if you encounter any problems by emailing webmaster@hiqa.ie. As a public body the organisation is required to ensure that it complies with sections 25, 26, 27 and 28 of the Disability Act 2005 ("the Act").

Freedom of Information

We are subject to the Freedom of Information Acts 1997 and 2003. People have a legal right to information held by us. We also provide strong protection for individuals or bodies who supply information to us that is personal, confidential or commercially sensitive.

Data Protection

Data Protection safeguards the privacy rights of individuals in relation to the processing of personal data. The Data Protection Acts apply only to your own personal information and requires an application fee of €6.35. For more information or to make a request go to our Data Protection page.

Protected disclosure

Protected disclosure provides legal safeguards for people who want to report serious concerns they have about standards of safety or quality in Irish health and social care services.

Concerns

If you are not happy with the care you receive, you should tell your care provider. If the response you get from your provider or local HSE office, is unsatisfactory you can share this information with us at the Health Information and Quality Authority.

Complaints about HIQA  

All our staff are obliged to follow a code of business conduct, and to be fair and objective in our dealings with people and organisations. If you are not happy with your dealings with us, please let us know. We regard all complaints as opportunities to review practice and procedures and identify areas for improvement. Read the Complaints procedure.